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Argh, Part 3 
6th-Jun-2008 12:17 pm

Another day and another frustrating adventure with Dell.

The technician was supposed to be here at 9:30am.

9:30am, 9:31am, 9:32am.....maybe they're just a little late

9:40 am, 9:41am.....busy traffic? couldn't find a place to park? Couldn't they at least call?

9:50 am, 9:51 am...obviously we should have sychronized watches...or maybe they're coming from a different time zone? (like the Twilight Z)

10:00 am....alright this is getting ridiculous...picks up phone....the technician promised he would be here (yeah yeah and pigs can fly....not being cynical at all....really)


Me: Hello, Dell? A technician was supposed to come this morning. I had an appointment for 9:30 am.

Dell service guy (checks file): Yes he is supposed to. I will try to contact him.

Me: Ok.

Waits patiently....yeah right...

Phone rings...wow, they actually called (my cynical little voice says...this'll be good)

Dell tech: Hello, I'm the Dell technician. I am supposed to be coming to re-image your laptop.

Me: Yes?

Dell tech: Do you have an imaging disk there that we can use?

Me: Let me check. (Silly me thinks...aren't the Dell people supposed to have those? If we had them here, we would have re-imaged it ourselves instead of going through 2 days of service hell!)

Me (after checking with our tech guys) : No we don't have one here.

Dell tech: Oh.

(Silly me thinks that this is neither eloquent nor a good portent of what he is going to say next...)

Dell tech: Well, normally all Dell technicians have an imaging disk.

(Silly me thinks...oh here it comes...)

Dell tech: Unfortunately, I don't have one. I will have to put in a request and order it from somewhere. It should be here by Monday.

Me: So you're telling me that you won't be able to fix my laptop until Monday?

Dell tech: That's right.

Me (grinding teeth in frustration): Can you tell me what time you will be able to come on Monday?

Dell tech: I can't give you a time frame.

Me: Can you at least tell me if this will definitely get done by Monday? I have lots of work backing up.

Dell tech: I can't say because I can't make any guarantees.

Me (making strangling motions with my hand now): So you're telling me that you don't know when you'll be able to come?

Dell tech: Yes. I'm sorry. Is there anything else I can do for you?

Me (thinking...after 2 days, sorry doesn't cut it you bozos!!) The guy I talked to on Wednesday, knew that the laptop needed to be re-imaged. It's on your work order. Why didn't you guys make sure you got a disk before today?

Dell tech: Normally all Dell technicians have one....unfortunately I don't have one right now.

Me (thinking...did your dog eat it? got run over by a bus? what idiot stuck me with the only Dell service technician who doesn't have an imaging disk?......this is me not being cynical at all...nooooo.) That doesn't do me any good.

Dell tech: I'm sorry. Is there anything else I can do for you?

Me (thinking...yes I have many suggestions but I don't want to get arrested...) No.

Twin Souls
6th-Jun-2008 04:50 pm (UTC)
You and entropy_house certainly do have a lot in common at the moment.
6th-Jun-2008 05:11 pm (UTC)
*sigh* unfortunately, it's not the good stuff.

Maybe I can get more writing in...it's about the productive thing I've been able to do...and the only thing that is working at the moment.

Edited at 2008-06-06 05:14 pm (UTC)
6th-Jun-2008 04:51 pm (UTC)
And I don't know why, but your cut isn't hiding the text.
6th-Jun-2008 04:56 pm (UTC)
hmm...is it fine now?
6th-Jun-2008 05:11 pm (UTC)
Yes, only the link is visible until I click on it.
6th-Jun-2008 05:13 pm (UTC)
Good. Thanks.
6th-Jun-2008 05:39 pm (UTC)
For some reason this reminds me of two things.
this http://www.iankitching.me.uk/humour/hippo/gas.html a comic song called The gas man cometh

and this http://www.wepsite.de/driving_instructor.htm. With a very little work your entry could make a very good comic sketch.
6th-Jun-2008 05:49 pm (UTC)
ROFLMAO!! Those are great! Thanks. I love the Driving Instructor one!
6th-Jun-2008 06:10 pm (UTC)
The driving instructor one is good on paper but it totally hilarious listening to it, I'm glad I was able to give you a bit of a giggle you sound as if you needed one.
6th-Jun-2008 05:39 pm (UTC)
And you have my sympathy.
6th-Jun-2008 05:50 pm (UTC)
Thanks. Now I need the weekend to recover before tackling this again on Monday...
6th-Jun-2008 10:01 pm (UTC)
I sincerely recommend calling the number again, and asking to speak to a supervisor/manager/person in charge. And keep asking and calling and BITCH, BITCH, BITCH.
6th-Jun-2008 10:07 pm (UTC)
NY State sued dell in May of 2007 for no customer support.


Dell Headquarters

1 Dell Way
Round Rock, TX 78682-2222
Phone: 512-338-4400
Fax: 512-283-6161
Toll Free: 800-289-3355

Edited at 2008-06-06 10:08 pm (UTC)
7th-Jun-2008 12:21 am (UTC)
hmm that's interesting. Thanks.
7th-Jun-2008 12:22 am (UTC)
*hugs* I hope it helps.
6th-Jun-2008 11:13 pm (UTC)
Document it put in a formal complaint and if their fardling about leaves you out of pocket as you need the laptop for work put in a claim.
7th-Jun-2008 12:22 am (UTC)
I'm seriously thinking about that.
7th-Jun-2008 12:17 am (UTC)
I don't think I'd have been as polite as you.
7th-Jun-2008 12:21 am (UTC)
I think it's high time I learned to be less polite.
7th-Jun-2008 12:24 am (UTC)
You didn't ring and demand another technician who can actually do the job? Whoever's paying (you or your company?) should get money off for the sheer slackness.
7th-Jun-2008 12:28 am (UTC)
Unfortunately I think they contract out their services to another company and they only have a certain number of technicians so that's why it's taking them so long to give any service, never mind useful service. The really cynical part of me thinks that it's just a stalling tactic because they really don't have enough manpower to tackle all the service calls.
7th-Jun-2008 04:44 pm (UTC)
Speaking of technical problems...How is the B7 fan archive progressing? Did you get all of the difficulties ironed out?

I notice you still have that message up, saying not to submit anything yet (yes I jumped the gun and submitted things before reading the message! sorry).
8th-Jun-2008 12:20 am (UTC)
It hasn't progressed at all. I have no knowledge of eFiction and didn't set it up. :-(
8th-Jun-2008 12:22 am (UTC)
That's unfortunate. It looks good though.
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